www.ImprintItems.com - Policies

All information (e.g. product pricing, availability, size, color, production time, etc .) shown on www.ImprintItems.com is subject to change and may not reflect our current stock or production workloads.

PRICING: Pricing is in U.S. Dollars. Prices are subject to change without notice. Prices are also subject to applicable taxes, setup fees, and delivery costs.

MINIMUM ORDERS: The minimum order size for custom imprinted products is $250 per product. Please note that the lowest quantity shown for an item on the website may not reflect this policy, and some products may be required to ship in whole case quantities. At our discretion, we may offer lower quantities to select clients or on select products. This policy does not apply to un decorated products such as in stock lapel pins or sample items.

CANCELLATIONS: Cancellations must be submitted in writing. Canceled orders will be billed a $100 cancellation fee, plus any additional costs that are incurred. Costs may include shop time, pre-production samples, shop materials, screens, plates, and any applicable art charges (for artwork modification, conversion, proofs, etc.). If we have already printed or started production on your order, w e will not accept cancellations. Restocking fees of 10% the total product cost will be charged when inventory has been removed from our warehouse and/or when other orders have been refused because inventory we held for client made inventory unavailable for incoming jobs.

OVER/UNDERRUNS: We do not follow the industry practice of charging for overruns for most items. Though overruns may occur, we will not bill you for them unless agreed on in advance. If we have significant overs, we may contact you to see if you would be interested in purchasing them (often at a discount). Exceptions apply to custom quotes over the quantity listed for that item on our site and for plastic bags. Due to the printing process used for plastic bags, the order may ship up to 15% over or under the quantity ordered and you will be billed or refunded accordingly.

Under-Runs: Because of equipment errors and various printing processes, occasionally products will be damaged in printing and we will need to ship your order short. We reserve the right to do so up to 5%, unless otherwise indicated in advance or on the website. Since it is not economical to set our machines back up to print a small shortage of goods, your account will be credited for the difference.
*Note: This means that you may need to order additional pieces if you need an exact quantity delivered.

PAYMENT TERMS: Except on the rare occasion where authorized in advance, an active credit card (Visa, Mastercard, Discover or American Express) will be required prior to the start of any production. We accept credit cards through PayPal, but please note that the shipping address must match the credit card billing address.

If any adjustments or changes are required to the final invoice because of changes in production or shipping, we will, in the case of additional fees, ask for an additional payment or invoice you for the balance at our discretion. If the total cost is less than originally paid due to shortages etc. we will issue a check for the overpaid amount or a credit to your account.

In the circumstance where credit terms are offered, payment must be tendered within 30 days, or interest charges will be assessed at the highest rate allowed by law. Payment terms are only offered with the express written consent of ImprintItems.com and will require the full completion of a credit application prior to granting terms . In nearly all cases, net terms will not be granted, as payment by credit card is the preferred method of invoicing.

Credit card payments must be made at the time the order is placed. If it is decided after we have extended terms and accepted a purchase order that payment by credit card is preferred by the Customer, there will be a 2.5% upcharg e to offset the credit card processing fees.

ARTWORK/DESIGNS (INCLUDING ARTWORK PROOFS & CUSTOM SHAPES): Any artwork changes made to a client's submitted file or artwork created by Collegiate Concepts (including vectorized recreations of submitted artwork and recreated shapes) remain the property of Collegiate Concepts unless usage rights are requested and released in writing. Artwork will remain on file for use by the client in all future orders. Artwork created by Collegiate Concepts must be purchased for use by any one other than Collegiate Concepts. The client who originally submitted the artwork will be billed for any artwork used without permission.

Custom shapes (including custom made dies) do NOT include exclusive rights to that shape/die unless requested in advance of purchase. A premium will be added to the cost of all dies purchased with the client retaining exclusive use of that die. Collegiate Concepts retains the right to sell custom made shapes to other clients (including using custom made dies) unless stated otherwise in writing at the time of purchase.

ALL ORDERS FINAL AS PLACED: Once an order has been confirmed by the Customer, either through verbal authorization, in writing, or by electronic transmission , the order is final as submitted and processed via the website, email, phone, fax, or mail.

Once confirmed, any errors, inaccuracies, or omissions made during the placement and/or production of an order shall be the sole responsibility of the Customer.

No cancellations of orders will be accepted after receipt of confirmation, except with the express written consent of ImprintItems.com. If consent to cancellation is provided, the Customer will be invoiced $50 plus the cost of all labor and materials provided prior to the consented cancellation notice. Invoiced amounts will be billed.

ImprintItems.com, its partners, and vendors assume no responsibility for researching or authenticating the rights held by any Customer to any trademark as it relates to any design or logo reproduced on behalf of a Customer. Any and all liability for any act of trademark infringement rests with the Customer, and the Customer shall indemnify ImprintItems.com against any and all actions resulting from trademark issues.

Due to the variations inherent in the processes used in producing screen-printed and embroidered designs, ImprintItems.com assumes no responsibility and makes no guarantees regarding exact color matches of product or production for any order (including reorders). Note that like-named colors used by apparel manufacturers are not necessarily an exact shade match. Due to variations in equipment, photography, etc., do not rely on your computer monitor, catalogs , or pages printed from your printer to match actual color or product colors . If a product color is critical, we suggest ordering a sample before placing the bulk order.

Once confirmed and produced, all invoices for products and services will be charged and billed to the Customer, regardless of circumstance. If a production error is made and acknowledged by ImprintItems.com in writing, then corrected replacement goods will be provided to the Customer by ImprintItems.com once the goods shipped in error have been returned to the authorized return address supplied.

Orders placed online and authorized for payment will have freight calculated. If the freight amount does not exceed 10% of the total order cost, we will automatically bill your credit card and process the order. You will receive an order acknowledgement via email.

ERRORS AND RETURNS: Unless a clear production error has been made by an employee or contractor of ImprintItems.com that is in obvious conflict with the specifications provided on the confirmed production order, no returns of decorated merchandise will be accepted. ImprintItems.com retains the sole and complete discretion to authorize, or refuse to authorize , the return of any product purchased by Customer. ANY AND ALL RETURNS MUST BE PRE-AUTHORIZED BY THE ImprintItems.com Staff. THIS PRE-AUTHORIZATION IS ONLY COMPLETE UPON PROVISION OF A RETURN AUTHORIZATION NUMBER AND RETURN SHIPPING ADDRESS!

We do not accept returns of items that are sold as blank or stock printed goods. This policy is in place to assure no one orders from us in hopes of selling/giving away product only to not use them due to cancellation of event, inability to sell, weather, etc . and return the unused/unsold items. We are a reseller and do not stock most items and therefore we cannot take returns on unused items.

Any replacement goods requested by the Customer for orders already completed and for which ImprintItems.com does NOT acknowledge a production error will require the Customer to place a new production order with ImprintItems.com. No replacement goods will be provided unless ImprintItems.com clearly states so in writing. Further, if a production error is made and acknowledged by ImprintItems.com in writing, then corrected replacement goods will be provided to the Customer once the goods shipped in error have been returned to the authorized return address supplied.

All returns must be made as is directed/provided by ImprintItems.com to the specific warehouse from which the product was originally shipped. Therefore, Customer shall be required, prior to making any and all returns, to prominently write a Return Authorization Number on the box in which the product is to be returned, along with the proper return shipping address.

The amount charged for the outbound shipping of the product(s) to the Customer is not refundable under any circumstances. The cost of return shipping back to the return address provided by ImprintItems.com Factory (i.e. all return freight and/or delivery charges) is the responsibility of the Customer unless specifically waived IN WRITING and in advance of such return by the ImprintItems.com. Returns will only be accepted if the product is in the same new and unblemished condition as when it was shipped; returned goods must not have been worn, washed, or altered in any way.

Further, no returns will be authorized or accepted for any products unless a Return Authorization request is made by the Customer within 24 hours after delivery of the goods to Customer. Defective products must have tape placed over flaw before returning. Refunds will be issued at the invoice price of the returned goods less the restocking fee and will not include a refund or credit for any shipping charges or shipping costs incurred by ImprintItems.com.

Any authorized returns of a defective product that was printed, engraved , or customized in any way will either be replaced with a blank product, or a refund will be issued to the client. We cannot setup to reprint a small number of products.

INTENDED USE: Our products are intended for indoor, open air use by people over the age of 13 unless stated otherwise on the product page. Imprints may fade, smudge, or wipe off if exposed to UV light (outdoor use), chemicals, dishwashers, or extended exposure to water unless stated otherwise on the product page.

SUBSTITUTIONS: If any of the product colors or sizes ordered by the Customer are not in inventory in any of ImprintItems.com's warehouses located throughout the USA, ImprintItems.com reserves the right to substitute similar colors or sizes at its sole discretion. Typically, the ImprintItems.com will not substitute style numbers but reserves the right to do so when the styles ordered are nearly identical to a suitable replacement style.

If no suitable product substitution is available for shipment, an email notice concerning this unavailability of product will be sent to the Customer (generally within 24 hours of submitting the original order, but no such guarantee of this timeframe is made ). Said email will request instructions from the Customer on how to proceed with the order (e.g. request for different style, cancellation of order, etc.). The original order submitted by Customer will be placed on hold by ImprintItems.com until such instructions are received from the Customer via email, fax, or phone.

If less than half of the goods ordered are available in inventory from ImprintItems.com's warehouse network and no suitable substitute product is available, then those product pieces that are available as set forth in the Customer's order will be shipped as directed and the items not then available in inventory will be eliminated from the order and the purchase price amount will be adjusted (i.e. the order will be filled with the product available and the purchase price adjusted for the non-available items). If more than half of the goods ordered are not in inventory, the entire order will be placed on hold until instructions are provided by Customer with regards to Customer's wishes regarding substitution of product(s) or cancellation of the order submitted by the Customer.

SHIPPING: Cost may vary from the estimate depending on weight fluctuation, changes in shipping carriers, or if misquoted by shipping carrier. The Customer is liable for the actual freight charges incurred, even when different from estimated costs. ImprintItems.com will attempt in all instances to use the least expensive method of shipping finished product to the Customer. If a deadline is provided for delivery of the order , then the method of shipping may require the use of expedited Overnight or Second Day shipping to meet that deadline. ImprintItems.com reserves the right to select these expedited methods of shipping when a deadline is listed and the customer agrees to pay for the additional costs involved with said expedited shipping. IF EXPEDITED SHIPPING IS NOT TO BE USED, THEN CUSTOMER MUST MAKE A NOTATION ON HIS OR HER ORDER STATING THAT ONLY STANDARD GROUND SHIPPING SERVICES ARE TO BE USED REGARDLESS OF SHIPPING DEADLINES.

ImprintItems.com is not responsible for loss or damage of products in transit. Customer will be responsible for checking shipment upon delivery for total product count and condition. Any shortage in total product count or evidence of damage to goods must be noted and reported to the carrier's office. All claims must be filed with the carrier within 24 hours from the date of loss or damage.

Mistakes are sometimes made by our website in calculating costs. We apologize for any inconvenience. Most often these errors occur in mistakenly offering inexpensive or free shipping on orders going to Hawaii, Alaska, Puerto Rico, or certain remote locations like islands and mountainous areas. There can also be a shipping cost difference when a residential location is incorrectly classified as commercial. Mistakes, however, may occur on orders shipping to any destination. ImprintItems.com reserves the right to collect additional freight charges both prior to releasing or shipping orders and after the order has been delivered - even if the order was placed onlin e and included a shipping charge.

ImprintItems.com does not ship to APO addresses due to fraud concerns. Any orders placed with an APO address for billing or shipping will be refunded.

Dock truck freight quotes are valid for 7 days and are based off dock to dock service and do not include a liftgate, inside delivery, or white glove service. Additional surcharges for residential, school, military base, convention centers, or other limited access locations will apply. Convention center receiving charges not included. Deliveries are made at any time during normal business hours. If a delivery appointment is required, additional charges may apply. Transit time is not guaranteed without an additional charge.

SHIPMENTS GOING OUTSIDE OF THE UNITED STATES AND FACTORY DIRECT IMPORT ORDERS: Duties, Taxes, and Brokerage fees are the responsibility of the Customer. ImprintItems.com is not able to calculate these fees. Fees vary from one shipment to the next and are determined by the carrier, i.e. Fed Ex or UPS. Some products listed on ImprintItems.com are imported on a per-order basis and additional shipping fees resulting from the importing process may be charged after the final bill is received from UPS or FedEx.

Further information can be found at:

If the Customer is contacted by carrier (i.e. Fed Ex/UPS), we recommend that you call them back promptly to avoid delays in your package/s clearing customs. They will typically ask simple questions like your hours of operation and what is contained in the package. If they ask you questions that you cannot answer, but feel we can, feel free to email us and we will answer any questions we can.

LIVE PLANTS: When hot or freezing weather is a possible, live plants will often be shipped for delivery on Friday. Plants should be opened and watered if they are not going to be opened by final user within 2 business days . Minimal water should be used to prevent spilling in the package. Clients should not ship these at end of week if weather could be very hot or freezing. Shipping live plants outside the US is the responsibility of the client and may require special permits, inspections, or handling fees.

USB DRIVES: USB and memory prices fluctuate, therefore USB price quotes may be subject to change. You will be notified before your order is processed.

SAMPLES: Samples are non-returnable. Due to the time involved in pulling, packing, and shipping samples, they are not a profit center for our business. We will not refund returned samples or sample charges (or portions of) unless previously approved by ImprintItems.com in writing prior to shipping the samples.

LIMITATION ON DAMAGES: ImprintItems.com Factory will not be liable for any loss of profit, interruption of business, or any other special, consequential, or incidental damages suffered or sustained by the Customer. Any and all damages incurred by the Customer (or allegedly incurred by the Customer) shall, in any and all cases, be limited to the refund of the purchase price of the product purchased by the Customer (provided that all of the terms and conditions herein are satisfied).

Further, by placing an order for products through ImprintItems.com, the Customer acknowledges and understands that ImprintItems.com is not the manufacturer of any product purchased by Customer and that ImprintItems.com's role is that of an authorized distributor of the products available for purchase on the ImprintItems.com website. As such, ImprintItems.com HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO ANY PRODUCT SO PURCHASED, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF USE, MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE.

In no event shall ImprintItems.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever. These damages may including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the any product offered for sale on this web site, or otherwise arising out of the use of this site, whether based on contract, tort, negligence, strict liability or otherwise, even if ImprintItems.com has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to the Customer.

PATENTS & COPYRIGHT: The customer assumes full responsibility for all claims and/or litigation arising from alleged infringement of licenses, patents, or copyrights on any requested design or copy.

CHARGE-BACK FEES: The Customer understands and agrees that all products purchased, produced, and shipped are considered a final sale for which no refunds will be given or provided except as expressly provided herein. As such, the Customer agrees and acknowledges that by purchasing any product from ImprintItems.com, the Customer shall be solely responsible for and shall bear (and/or reimburse) ImprintItems.com for any charge-backs or fees issued to ImprintItems.com from any credit card company, merchant bank or other source of payment that is issued at the request of the Customer outside of the expressly provided methods of return. Stated another way , should Customer request a refund or charge cancellation from any credit card company, merchant bank or other source of payment processing against the purchase of ImprintItems.com Factory products and should said card company, merchant bank or other source thereafter impose any fee or direct any charge back fee or amount to ImprintItems.com Factory at the request of said Customer, Customer shall reimburse ImprintItems.com for the "total amount". By purchasing any product from ImprintItems.com Factory, the Customer expressly authorizes Custom Logo Factory to direct the stipulated payment/charge to be made to the Customer's credit card account (the same being the credit card account used in the initial purchase of said product) in the amount of said "total amount" to ImprintItems.com Factory for such reimbursement, plus a twenty-five percent (25%) administrative fee to cover the costs and time involved with this process. The Customer acknowledges and agrees that the policy set forth in this paragraph provides for reimbursement to ImprintItems.com Factory for fees incurred is fair and reasonable and is not a penalty clause or provision.

ACKNOWLEDGEMENT AND AGREEMENT TO TERMS AND CONDITIONS: The Terms and Conditions contained herein are the exclusive terms and conditions for the sale of products from ImprintItems.com to the Customer through ImprintItems.com or other ImprintItems.com web sites. The Customer agrees that the terms and conditions stated herein constitute the final, complete, and exclusive expression of the agreement between ImprintItems.com and Customer. The Customer , by submitting any order or request for an order, hereby agrees to the terms and conditions set forth herein and acknowledges that the Customer has read and understands the same. In the event that any Customer instruction, request, purchase order, or any other information and/or documentation submitted by the Customer may contain terms and conditions in addition to or different from the terms and conditions herein, the Customer agrees, by so submitting its order or by accepting products from ImprintItems.com, that the language of the ImprintItems.com terms and conditions shall solely and exclusively control. Any and all new or additional terms contained on any Customer instruction, request, purchase order, or any other information and/or documentation submitted by the Customer is hereby expressly and completely rejected. Acceptance of the Customer's order for products from ImprintItems.com is expressly limited to these terms and conditions. By submitting an order, requesting to purchase any product, or taking receipt of ImprintItems.com products, the Customer consents to the exclusive jurisdiction of the state and federal courts located in the State of Minnesota.

If the Customer does not wish to be bound by these Terms and Conditions, the Customer should not submit any order or make any type of purchase.

Policy for hospitals:
See http://www.imprintitems.com/hospital.htm

Policy for cities and municipalities:
See http://www.imprintitems.com/cities.htm