www.ImprintItems.com - Policies

All information (e.g. product pricing, availability, size, color, production time, etc) shown on www.ImprintItems.com is subject to change and may not reflect our current stock or production work loads.

Pricing: Pricing is in U.S. Dollars. Prices are subject to change without notice. Prices are subject to applicable taxes, setup fees, and delivery costs.

Minimum orders: The minimum order size for custom imprinted products is $250 per product. Please note, the lowest quantity shown for an item on the website may not reflect this policy or that some products may be required to ship in whole case quantities. www.ImprintItems.com, at our discretion, may offer lower quantities to select clients or on select products. This policy does not apply to un-decorated products such as in-stock lapel pins or sample items.

Cancellations: $100 for cancellation and all costs incurred, these include shop time, preproduction samples, shop materials, screens, plates, and art time (including artwork modification and conversion). Re-stocking fees and cancellation fees of 10% of total product cost will be charged, when inventory has been counted and removed from warehouse, and/or when other orders have been refused because inventory we held for client made inventory unavailable for incoming jobs. Cancellations must be submitted in writing. This means that if we have already printed, logo'd or started production on your order we will not accept cancellations.

Over/Underruns: We do not follow the industry practice of charging for over-runs for most items. Though over-runs may occur we will not bill you for them unless agreed upon in advance. We may also contact you if we have significant overs to see if you would be interested in purchasing them (often at a discount). Exceptions apply to custom quotes over the quantity listed for that item on our site and for plastic bags. Due to the printing process used for plastic bags the order may ship up to 15% over or under the quantity ordered and you will be billed or refunded accordingly.

Under-Runs: Because of equipment errors and varied printing processes occasionally product will be damaged in printing and we will need to ship your order short. We reserve the right to do so up to 5% unless otherwise indicated in advance or on the website. It is not economical to set up to print a small shortage of goods. Therefore your account will be credited or in the case of pre-paid orders a refund check will be issued.
*Note- you may need to order additional pieces if you need an exact quantity delivered.

PAYMENT TERMS: Except upon the rare occasion where so authorized in advance, an active credit card will be required. (Visa, Mastercard, Discover or American Express) prior to the start of any production. We accept credit cards through PayPal and shipping address must match credit card billing address.
If any adjustments or changes are required to the final invoice because of changes in production or shipping, we will in the case of additional fees ask for an additional payment or invoice you for the balance at our discretion. If the total cost is less than originally paid due to shortages etc we will issue a check for the overpaid amount or a credit to your account.

In the circumstance where credit terms are offered, payment must be tendered within 30 days, or interest charges will be assessed at the highest rate allowed by law. Payment terms are only offered with the express written consent of ImprintItems.com, and will require the full completion of a credit application prior to the granting of terms. In nearly all cases, net terms will not be granted, as payment by credit card is the preferred method of invoicing.

Credit card payments must be made at the time the order is placed. If it is decided after we have extended terms and accepted a purchase order, that payment by credit card is preferred by the customer, there will be a 2.5% up-charge to offset the credit card processing fees.

Artwork (including artwork proofs): Any artwork changes made to client submitted artwork or artwork created by Collegiate Concepts (including vectorized recreations of submitted artwork) remain the property of Collegiate Concepts unless usage rights are released in writing. Artwork will remain on file for use by the client in all future orders. Artwork created by Collegiate Concepts must be purchased for use by any other than Collegiate Concepts. Any artwork created by Collegiate Concepts and used without permission will be billed for to the client whom submitted the artwork.

ALL ORDERS FINAL AS PLACED. Once confirmed by the customer, either through verbal authorization, in writing or by electronic transmission, all orders as submitted and processed via the web site, email, phone, fax or mail are final.

Once confirmed, any errors, inaccuracies or omissions made during the placement and/or production of an order shall be the sole responsibility of the Customer.

No cancellations of orders will be accepted after receipt of confirmation, except with the express written consent of ImprintItems.com. If consent to cancellation is provided, Customer will be invoiced $50 plus the cost of all labor and materials provided prior to the consented cancellation notice. Invoiced amounts will be billed.

ImprintItems.com and its partners, vendors and assigns assumes no responsibility for researching or authenticating the rights held by any Customer to any trademark, as it relates to any design or logo reproduced on behalf of a Customer. Any and all liability for any act of trademark infringement rests with the Customer, and Customer shall indemnify ImprintItems.com against any and all actions resulting from trademark issues.

Due to the variations inherent in the processes used in producing screen printed and embroidered designs, ImprintItems.com assumes no responsibility and makes no guarantees regarding exact color matches of product or production, either within an order or in a reorder. Note that like-named colors used by apparel manufacturers are not necessarily an exact shade match. Do not rely on your computer monitor,
catalogs or pages printed from your printer to match actual color or product colors, due to variations in equipment, photography, etc. If a product color is critical, we suggest ordering a sample in advance of placing the bulk order.

Once confirmed and produced, all invoices for product and services will be charged and billed to the customer regardless of circumstance. If a production error is made and acknowledged by ImprintItems.com in writing, then corrected replacement goods will be provided to the Customer by ImprintItems.com once the goods shipped in error have been returned to the authorized return address supplied.

Orders placed on line and authorized for payment will have freight calculated. If the freight amount does not exceed 10% of the total order cost we will automatically bill
your credit card and process the order. You will receive an order acknowledgement via email

ERRORS AND RETURNS. Unless a clear production error has been made by an employee or contractor of ImprintItems.com that is in obvious conflict with the specifications provided on the confirmed production order, no returns of decorated merchandise will be accepted. ImprintItems.com retains the sole and complete discretion to authorize (or refuse to authorize) the return of any product purchased by Customer. ANY AND ALL RETURNS MUST BE PRE-AUTHORIZED BY THE ImprintItems.com Staff. THIS PRE-AUTHORIZATION IS ONLY COMPLETE UPON PROVISION OF A RETURN AUTHORIZATION NUMBER AND RETURN SHIPPING ADDRESS!

We do not accept returns of items that are sold as blank or stock printed goods. This policy is in place to assure no one orders from us in hopes of selling/giving away product only to not use them due to cancellation of event, inability to sell, weather, etc and return the unused/unsold items… We are a reseller and do not stock most items and therefore we cannot take returns on unused items.

Any replacement goods requested by the Customer for orders already completed and for which ImprintItems.com does NOT acknowledge a production error will require the Customer to place a new production order with ImprintItems.com. No replacement goods will be provided unless ImprintItems.com clearly states so in writing. Further, if a production error is made and acknowledged by ImprintItems.com in writing, then corrected replacement goods will be provided to the Customer once the goods shipped in error have been returned to the authorized return address supplied.

All returns must be made to the specific warehouse from which the product was originally shipped, as is directed/provided by ImprintItems.com. Therefore, Customer shall be required, prior to making any and all returns, to prominently write a Return Authorization Number on the box in which the product is to be returned, along with the proper return shipping address. Again, ImprintItems.com shall provide both the Return Authorization Number and the return address to the Customer prior to return shipment.

The amount charged for the outbound shipping of the product(s) to the Customer is not refundable under any circumstances. The cost of return shipping back to the return address provided by ImprintItems.com Factory (i.e. all return freight and/or delivery charges) is the responsibility of the Customer unless specifically waived IN WRITING and in advance of such return by the ImprintItems.com. Returns will only be accepted for goods that have not been worn, washed or altered in any way, and only if the product is in the same new and unblemished condition as when it was shipped.

Further, no returns will be authorized or accepted for any products unless a Return Authorization request is made by the Customer within 24 hours after delivery of the goods to Customer. Defective products must have tape placed over flaw before returning. Refunds will be issued at the invoice price of the returned goods less the restocking fee and will not include a refund or credit for any shipping charges or shipping costs incurred by ImprintItems.com.

Any authorized returns of a defective product that was printed, engraved or customized in any way will either be replaced with blank product or a refund will be issued to the client. We cannot set up to reprint a small number of products.

SUBSTITUTIONS. If any of the product colors or sizes ordered by the Customer are not in inventory in any of ImprintItems.com's warehouses located throughout the USA, the ImprintItems.com reserves the right to substitute similar colors or sizes at its sole discretion. Typically, the ImprintItems.com will not substitute style numbers but reserves the right to do so when the styles ordered are nearly identical to a suitable replacement style.

If no suitable product substitution is available for shipment, an email notice concerning this unavailability of product will be sent to the Customer (generally within 24 hours of submitting the original order, but no such guarantee of this time frame is made). Said email will request instructions from the Customer on how to proceed with the order (e.g. request for different style, cancellation of order, etc.). The original order submitted by Customer will be placed on hold by ImprintItems.com until such instructions are received from the Customer via email, fax or phone.

If less than half of the goods ordered are not available in inventory from ImprintItems.com's warehouse network and no suitable substitute product is available, then those product pieces that are available as set forth in the Customer's order will be shipped as directed and the items not then available in inventory will be eliminated from the order and the purchase price amount will be adjusted (i.e. the order will be filled with the product available and the purchase price adjusted for the non-available items). If more than half of the goods ordered are not in inventory, the entire order will be placed on hold until instructions are provided by Customer with regards to Customer's wishes regarding substitution of product(s) or cancellation of the order submitted by Customer.

SHIPPING. Cost may vary from the estimate depending on weight fluctuation, changes in shipping carriers, or if misquoted by shipping carrier. You are liable for the actual freight charges incurred even when different from estimated costs. ImprintItems.com will attempt in all instances to use the least expensive method of shipping finished product to the customer. Trucking quotes are only valid for 7 days to fluctuations in rates, fuel charges, and trucking costs. If a deadline is provided to ImprintItems.com by which the product must be received by the customer, then the method of shipping may require the use of expedited Overnight or Second Day shipping to meet that deadline. ImprintItems.com reserves the right to select these expedited methods of shipping when a deadline is listed, and the customer agrees to pay for the additional costs involved with said expedited shipping. IF EXPEDITED SHIPPING IS NOT TO BE USED, THEN CUSTOMER MUST MAKE A NOTATION ON HIS OR HER ORDER STATING THAT ONLY STANDARD GROUND SHIPPING SERVICES ARE TO BE USED REGARDLESS OF SHIPPING DEADLINES.

ImprintItems.com is not responsible for loss or damage of products in transit. Customer will be responsible for checking shipment upon delivery for total product count and condition. Any shortage in total product count or evidence of damage to goods must be noted and reported to the carrier's office. All claims must be filed with the carrier within 24 hours from the date of loss or damage.

Mistakes are sometimes made by our website in calculating costs. We apologize for any inconvenience. Most often these errors occur in offer inexpensive or free shipping on orders going to Hawaii, Alaska, Puerto Rico,certain remote locations like islands and mountainous areas and incorrectly classifying a residential location as commercial. Mistakes however may occur on orders shipping to any destination. ImprintItems.com reserves the right to collect additional freight charges prior to releasing or shipping orders - even if the order was placed on-line and included a shipping charge.

ImprintItems.com does not ship to APO addresses due to fraud concerns. Any orders placed with a APO address for billing or shipping will be refunded.

Shipments going outside of the United States and factory direct import orders. Duties, Taxes, and Brokerage fees are the responsibility of the client/buyer. ImprintItems.com is not able to calculate these fees. Fees vary from one shipment to the next and are determined by the carrier i.e. Fed Ex or UPS. Some products listed on ImprintItems.com are imported on a per order basis and additional shipping fees resulting from the importing process may be charged after the final bill is received from UPS or FedEx.

Further information can be found at:
http://www.canadacustomer.fedex.com/ca_english/customsguide/understanddutytax.html
http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html
http://www.ups.com/content/us/en/resources/ship/imp_exp/customs/terms.html#Duty

If client/buyer is contacted by carrier i.e. Fed Ex/UPS we recommend that you call them back promptly to avoid delays in your package/s clearing customs. They will typically ask simple questions like your hours of operation and what is contained in the package. If they ask you questions that you cannot answer, but feel we can, feel free to email us and we will answer any questions we can.

LIVE PLANTS. Live plants will often be shipped for delivery on Friday when hot or freezing weather is a possible. Plants should be opened and watered if they are not going to be opened by final user within 2 business days after receipt. Minimal water should be used to prevent spilling within package. Clients should not ship these at end of week if weather could be very hot or freezing. Shipping live plants outside the US is the responsibility of the client and may require special permits, inspections or handling fees.

USB DRIVES. USB and memory prices fluctuate therefore USB price quotes may be subject to change. You will be notified before your order is processed.

SAMPLES. Samples are non-returnable. Due to the time involved in pulling, packing, and shipping samples they are not a profit center for our business. We will not refund returned samples or sample charges (or portions of) unless previously approved by ImprintItems.com in writing prior to shipping the samples or a bulk order of at least $500 is placed.

LIMITATION ON DAMAGES. ImprintItems.com Factory will not be liable for any loss of profit, interruption of business or any other special, consequential or incidental damages suffered or sustained by Customer. Any and all damages incurred by Customer (or allegedly incurred by Customer) shall, in any and all cases, be limited to the refund of the purchase price of the product purchased by Customer (provided that all of the terms and conditions herein are satisfied).

Further, by placing an order for products through ImprintItems.com, Customer acknowledges and understands that ImprintItems.com Factory is not the manufacturer of any product purchased by Customer and - that ImprintItems.com Factory's role is that of an authorized distributor of the products available for purchase on the ImprintItems.com website. As such, Custom Logo Factory HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO ANY PRODUCT SO PURCHASED, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF USE, MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE.

In no event shall ImprintItems.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the any product offered for sale on this web site, or otherwise arising out of the use of this site, whether based on contract, tort, negligence, strict liability or otherwise, even if ImprintItems.com has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to the Customer.

CHARGE-BACK FEES. Customer understands and agrees that all products purchased, produced and shipped are considered a final sale for which no refunds will be given or provided except as expressly provided herein. As such, Customer agrees and acknowledges that by purchasing any product from ImprintItems.com, Customer shall be solely responsible for and shall bear (and/or reimburse) ImprintItems.com for any charge-backs or fees issued to ImprintItems.com from any credit card company, merchant bank or other source of payment that is issued at the request of the Customer outside of the expressly provided methods of return. Stated another way, should Customer request a refund or charge cancellation from any credit card company, merchant bank or other source of payment processing against the purchase of ImprintItems.com Factory products, and should said card company, merchant bank or other source thereafter impose any fee or direct any charge back fee or amount to ImprintItems.com Factory at the request of said Customer, Customer shall reimburse ImprintItems.com (the "total amount"). By purchasing any product from ImprintItems.com Factory, Customer expressly authorizes Custom Logo Factory to direct the stipulated payment/charge to be made to Customer's credit card account (the same being the credit card account used in the initial purchase of said product) in the amount of said "total amount" to ImprintItems.com Factory for such reimbursement, plus a twenty-five percent (25%) administrative fee to cover the costs and time involved with this process. Customer acknowledges and agrees that the policy set forth in this paragraph provides for reimbursement to ImprintItems.com Factory for fees incurred, is fair and reasonable and is not a penalty clause or provision.

ACKNOWLEDGEMENT AND AGREEMENT TO TERMS AND CONDITIONS. The Terms and Conditions of contained herein are the exclusive terms and conditions for the sale of products from ImprintItems.com to Customer through ImprintItems.com or other ImprintItems.com web sites. Customer agrees that the terms and conditions stated herein constitute the final, complete, exclusive expression of the agreement between ImprintItems.com and Customer. Customer, by submitting any order or request for an order, hereby agrees to the terms and conditions set forth herein and acknowledges that Customer has read and understands the same. In the event that any Customer instruction, request, purchase order or any other information and/or documentation submitted by Customer may contain terms and conditions in addition to or different from the terms and conditions herein, Customer agrees, by so submitting its order or by accepting products from ImprintItems.com, that the language of the ImprintItems.com terms and conditions shall solely and exclusively control. Any and all new or additional terms contained on any Customer instruction, request, purchase order or any other information and/or documentation submitted by Customer is hereby expressly and completely rejected. Acceptance of Customer's order for products from ImprintItems.com is expressly limited to these terms and conditions. By submitting an order, requesting to purchase any product, or taking receipt of ImprintItems.com products, Customer consents to the exclusive jurisdiction of the state and federal courts located in the State of Minnesota.

If customer does not wish to be bound by these Terms and Conditions, customer should not submit any order or make any type of purchase.

Policy for hospitals:
See http://www.imprintitems.com/hospital.htm

Policy for cities and municipalities:
See http://www.imprintitems.com/cities.htm