After booking my 80-year-old grandmother on a flight from Florida to Nevada, I called the airline to go over her special needs. The representative listened patiently as I requested a wheelchair and an attendant for my grandma because of her arthritis and impaired vision to the point of near blindness.

My apprehension lightened a bit when the woman assured me that everything would be taken care of. I thanked her profusely.

“Oh, you’re welcome,” she replied. I was about to hang up when she cheerfully asked, “And will your grandmother need a rental car?”

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